Wow another moment in an unprecedented time for our business! What do we do? Where can we go? What will be open? Can I collect? - These are just some of the everyday questions we get asked!
We are fortunate enough to work closely with local and national trade customers which makes us an essential business and intitles us to stay open throughout the lockdown period! So don't worry we will be here for you to collect current orders but also make new orders. Anything ordered through the web to the local area will be subject to a click and collect option. This feature is not currently available on the website however, chose any delivery option and we will call you to check if it is for collection or delivery and we will refund any delivery charges to you immediately if you chose to pick up from our local store in Poole!
Rest assured all your orders are safe and ready for whenever you are, we have had to develop and adapt our business over the last 12 months to suit our new environment, we will re-introducing a 2 person maximum from each household to avoid overcrowding, we have a clear right of way system for the upstairs showroom and have sanitisation and a regular cleaning routine, we will continue to follow up on this keeping our customers safe. All of our staff are able to wear facemasks and will continue to do so for your safety, plus our catalogues are rotated and refreshed to ensure that safe use of them when browsing for new products.
Our online sales have really increased throughout the first lockdown, we have introduced loads of new range videos which you can find on our homepage, so sat from the comfort of your own home you can listen to one of our experts explain and show you a full range of products with their unique functionality! It's like we've bought the showroom to your fingertips!
Remember if you are planning on coming into the store, bring your facemask, use the sanitation provided to keep yourself and all our other customers safe. Keep your distance and most importantly ask for help. Our knowledgeable staff are always finding new solutions for tricky problems or know of a product to suit your home perfectly. We are proud to be industry experts and that is why people love to shop with us!
The local support we have had since the initial lockdown has been immense and we are so proud to be a part of the local Poole community, thank you all for shopping with Living Lights, we hope to continue to enhance your homes!